Return & Refund Policy
CAN I RETURN OR EXCHANGE MY PRODUCT?
We do not offer direct exchanges. However, you can return your product for a refund and place a new order if needed.
RETURN PERIOD
Customers in the USA can return products within 30 days.
Customers in the EU & rest of the world can return products within 14 days.
The return period starts from the day you receive your package.
RETURN CONDITIONS
You may try the product for sizing within the return period stated above. Products may be tried on, but must not be used or worn outside. Items must be returned undamaged, and in their original condition. All included items (such as the bag, keychain, and any extras) must be returned together with the product.
RETURN ADDRESS
Returns must be sent to our warehouse. We have warehouses located in the USA, Europe, and Australia. You will receive the correct return address via email once your return request is approved. Please ensure the item is sent to the address provided in that email.
RETURN COSTS
Return shipping costs are the customer’s responsibility.
ORDER CANCELLATION
Orders cannot be canceled once placed. You may only modify the size or model within 24 hours of placing your order.
WHEN WILL I RECEIVE MY REFUND?
If you decide to return your product, you will receive your refund within 3–10 business days after we receive the package at our warehouse, depending on your payment provider.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, please contact our customer support team.
Please note that damage to the packaging (such as the box) is not considered product damage. Only damage to the product itself is eligible for review, as packaging condition is outside of our control.
RETURN REQUEST
Return requests must be submitted to our customer support team.
REFUND METHOD
Refunds can only be issued to the original payment method.
CONTACT SUPPORT
If you have any questions regarding your order, you can always contact us at support@elite-boots.com.
