ORDER CANCELLATION
Orders can be cancelled or modified within 24 hours of placement.
REFUNDS
Please note that all of our products are clearly described as 1:1 replicas on each product page, in the details shown below the "Add to Cart" button. For customers ordering through the Shop app, this is also stated in our store banner. By placing an order, you acknowledge this description. For this reason, refund requests based on a product not being an original cannot be accepted, as this information is stated before purchase. Such items may only be returned under our standard return conditions.
If you decline our return or exchange offer and instead open a chargeback or payment dispute, please be aware that this will be noted and the relevant order details, including the product description you agreed to at checkout, may be submitted as part of the dispute resolution.
WHEN WILL I RECEIVE MY REFUND?
If you decide to return your product, you will receive your refund within 3–10 business days after we receive the package at our warehouse, depending on your payment provider.
PRODUCT DAMAGE & INCORRECT ITEMS
If your order arrives damaged, please contact our customer support team.
Please note that damage to the packaging (such as the box) is not considered product damage. Only damage to the product itself is eligible for review, as packaging condition is outside of our control.
Not every small imperfection qualifies as a defect. Minor surface imperfections - such as a small loose thread - are normal and are not considered defects.
A product is only considered defective if it has a genuine quality problem that affects its use or structure - for example, holes in the material, or letters and numbers that are peeling off. These cases are eligible for review.
REFUND METHOD
Refunds can only be issued to the original payment method.