Politique de remboursement

CAN I RETURN OR EXCHANGE MY PRODUCT?

We do not offer direct exchanges. However, you can return your product for a refund and place a new order if needed.

RETURN PERIOD

Customers in the USA, Canada & Australia can return products within 30 days.

Customers in the EU, UK & rest of the world can return products within 14 days.

The return period starts from the day you receive your package.

RETURN CONDITIONS

You may try the product for sizing within the return period stated above. Products may be tried on, but must not be used or worn outside. Items must be returned undamaged, and in their original condition. All included items (such as the bag, keychain, and any extras) must be returned together with the product.

RETURN ADDRESS

All returns must be sent to the following address:

Jacques-Rene Bankaites
Chez Yannick Goma
Résidence Le Pont Botu
16 Avenue des Maquis du Grésivaudan
38700 La Tronche
France

Please ensure the item is securely packed and sent to this address.

Please do not send any returns without contacting us first at support@elite-boots.com

Return shipping costs are the customer’s responsibility.

ORDER CANCELLATION

Orders can be canceled or modified within 24 hours of placement.

WHEN WILL I RECEIVE MY REFUND?

If you decide to return your product, you will receive your refund within 3–10 business days after we receive the package at our warehouse, depending on your payment provider.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, please contact our customer support team.

Please note that damage to the packaging (such as the box) is not considered product damage. Only damage to the product itself is eligible for review, as packaging condition is outside of our control.

RETURN REQUEST

Return requests must be submitted to our customer support team.

REFUND METHOD

Refunds can only be issued to the original payment method.

CONTACT SUPPORT

If you have any questions regarding your order, you can always contact us at support@elite-boots.com or WhatsApp +1 (603) 999-3628.